Crap Towns / Harborough / Ombudsman complaints

How often does the ombudsman find against Harborough council?

In 2025-26 the ombudsman decided 8 complaints and enquiries about Harborough council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.0 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Leicestershire County Council, which runs social care, schools and the roads, had 25 upheld of 27 investigated (an uphold rate of 93%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld0
Closed after first enquiries5
Sent back to the council to sort out first2
Advice given0
Invalid or incomplete0
All decided8
What people complained about, 2025-26
ServiceComplaints and enquiries received
Bins, environment and public protection4
Housing4
Benefits and tax3
Corporate and other services2
Planning2
Adult social care0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
West Northamptonshire10.2
North Northamptonshire6.7
Leicester3.9
Oadby and Wigston1.6
Rugby1.6
Nuneaton and Bedworth1.4
Harborough1.0
Blaby0.0
Charnwood0.0
Hinckley and Bosworth0.0