Crap Towns / Charnwood / Ombudsman complaints

How often does the ombudsman find against Charnwood council?

In 2025-26 the ombudsman decided 19 complaints and enquiries about Charnwood council and investigated none. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Leicestershire County Council, which runs social care, schools and the roads, had 25 upheld of 27 investigated (an uphold rate of 93%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld0
Closed after first enquiries14
Sent back to the council to sort out first4
Advice given1
Invalid or incomplete0
All decided19
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing11
Bins, environment and public protection8
Benefits and tax7
Corporate and other services4
Planning3
Adult social care0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Leicester3.9
North West Leicestershire1.8
Oadby and Wigston1.6
Blaby0.0
Charnwood0.0
Hinckley and Bosworth0.0
Rushcliffe0.0