Crap Towns / North West Leicestershire / Ombudsman complaints

How often does the ombudsman find against North West Leicestershire council?

In 2025-26 the ombudsman decided 16 complaints and enquiries about North West Leicestershire council, investigated 3 and upheld 2. That's an uphold rate of 67%, against 74% for similar councils. Per 100,000 residents that's 1.8 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 2 cases, 2 on time. Leicestershire County Council, which runs social care, schools and the roads, had 25 upheld of 27 investigated (an uphold rate of 93%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	2
Not upheld	1
Closed after first enquiries	6
Sent back to the council to sort out first	4
Advice given	2
Invalid or incomplete	1
All decided	16

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Bins, environment and public protection	5
Planning	5
Housing	3
Benefits and tax	1
Corporate and other services	1
Other	1
Adult social care	0
Education and children's services	0
Highways and transport	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Derby	5.8
North West Leicestershire	1.8
Tamworth	1.2
Broxtowe	0.0
Charnwood	0.0
East Staffordshire	0.0
Erewash	0.0
Hinckley and Bosworth	0.0
North Warwickshire	0.0
Rushcliffe	0.0
South Derbyshire	0.0