Crap Towns / Broxtowe / Ombudsman complaints

How often does the ombudsman find against Broxtowe council?

In 2025-26 the ombudsman decided 16 complaints and enquiries about Broxtowe council, investigated 1 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Told to put things right, it did in 100% of 1 case, 0 on time. Nottinghamshire County Council, which runs social care, schools and the roads, had 13 upheld of 18 investigated (an uphold rate of 72%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld1
Closed after first enquiries5
Sent back to the council to sort out first4
Advice given4
Invalid or incomplete2
All decided16
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing7
Bins, environment and public protection6
Planning3
Other2
Benefits and tax1
Adult social care0
Corporate and other services0
Education and children's services0
Highways and transport0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Nottingham2.4
Amber Valley0.0
Ashfield0.0
Broxtowe0.0
Erewash0.0
Gedling0.0
Rushcliffe0.0