Crap Towns / Nottingham / Ombudsman complaints

How often does the ombudsman find against Nottingham council?

In 2025-26 the ombudsman decided 82 complaints and enquiries about Nottingham council, investigated 9 and upheld 8. That's an uphold rate of 89%, against 85% for similar councils. Per 100,000 residents that's 2.4 upheld, against 5.6 for similar councils. It had already put things right in 25% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 4 cases, 3 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld8
Not upheld1
Closed after first enquiries38
Sent back to the council to sort out first31
Advice given1
Invalid or incomplete3
All decided82
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing20
Adult social care17
Education and children's services16
Bins, environment and public protection15
Benefits and tax12
Highways and transport8
Corporate and other services6
Planning4
Other2
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Nottingham2.4
Ashfield0.0
Broxtowe0.0
Erewash0.0
Gedling0.0
Rushcliffe0.0