Crap Towns / East Staffordshire / Ombudsman complaints

How often does the ombudsman find against East Staffordshire council?

In 2025-26 the ombudsman decided 6 complaints and enquiries about East Staffordshire council and investigated none. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Staffordshire County Council, which runs social care, schools and the roads, had 65 upheld of 73 investigated (an uphold rate of 89%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	0
Not upheld	0
Closed after first enquiries	3
Sent back to the council to sort out first	2
Advice given	0
Invalid or incomplete	1
All decided	6

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Planning	5
Benefits and tax	3
Bins, environment and public protection	1
Housing	1
Adult social care	0
Corporate and other services	0
Education and children's services	0
Highways and transport	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Derby	5.8
Stoke-on-Trent	4.1
Cannock Chase	1.9
North West Leicestershire	1.8
Derbyshire Dales	1.4
Tamworth	1.2
Lichfield	0.9
East Staffordshire	0.0
South Derbyshire	0.0
Stafford	0.0
Staffordshire Moorlands	0.0