How often does the ombudsman find against Stoke-on-Trent council?
In 2025-26 the ombudsman decided 82 complaints and enquiries about Stoke-on-Trent council, investigated 15 and upheld 11. That's an uphold rate of 73%, against 85% for similar councils. Per 100,000 residents that's 4.1 upheld, against 5.6 for similar councils. It had already put things right in 27% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 8 cases, 4 on time.