How often does the ombudsman find against Newcastle-under-Lyme council?
In 2025-26 the ombudsman decided 19 complaints and enquiries about Newcastle-under-Lyme council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 0.8 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Staffordshire County Council, which runs social care, schools and the roads, had 65 upheld of 73 investigated (an uphold rate of 89%).