Crap Towns / Derbyshire Dales / Ombudsman complaints

How often does the ombudsman find against Derbyshire Dales council?

In 2025-26 the ombudsman decided 9 complaints and enquiries about Derbyshire Dales council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.4 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Derbyshire County Council, which runs social care, schools and the roads, had 52 upheld of 55 investigated (an uphold rate of 95%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld0
Closed after first enquiries2
Sent back to the council to sort out first6
Advice given0
Invalid or incomplete0
All decided9
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning5
Bins, environment and public protection4
Housing2
Adult social care0
Benefits and tax0
Corporate and other services0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Derby5.8
Derbyshire Dales1.4
Bolsover1.2
Amber Valley0.0
Chesterfield0.0
East Staffordshire0.0
North East Derbyshire0.0
South Derbyshire0.0
Staffordshire Moorlands0.0