Crap Towns / Tamworth / Ombudsman complaints

How often does the ombudsman find against Tamworth council?

In 2025-26 the ombudsman decided 10 complaints and enquiries about Tamworth council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.2 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Staffordshire County Council, which runs social care, schools and the roads, had 65 upheld of 73 investigated (an uphold rate of 89%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld0
Closed after first enquiries3
Sent back to the council to sort out first2
Advice given2
Invalid or incomplete2
All decided10
What people complained about, 2025-26
ServiceComplaints and enquiries received
Bins, environment and public protection4
Housing4
Planning2
Highways and transport1
Adult social care0
Benefits and tax0
Corporate and other services0
Education and children's services0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Birmingham9.5
Walsall3.7
North West Leicestershire1.8
Tamworth1.2
Lichfield0.9
North Warwickshire0.0
South Derbyshire0.0