Crap Towns / Melton / Ombudsman complaints

How often does the ombudsman find against Melton council?

In 2025-26 the ombudsman decided 13 complaints and enquiries about Melton council, investigated 2 and upheld 2. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 3.7 upheld, against 1.0 for similar councils. It had already put things right in 50% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 0 on time. Leicestershire County Council, which runs social care, schools and the roads, had 25 upheld of 27 investigated (an uphold rate of 93%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld2
Not upheld0
Closed after first enquiries6
Sent back to the council to sort out first4
Advice given1
Invalid or incomplete0
All decided13
What people complained about, 2025-26
ServiceComplaints and enquiries received
Benefits and tax4
Planning4
Bins, environment and public protection2
Corporate and other services2
Other1
Adult social care0
Education and children's services0
Highways and transport0
Housing0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Melton3.7
Charnwood0.0
Rushcliffe0.0
Rutland0.0