Crap Towns / West Lindsey / Ombudsman complaints

How often does the ombudsman find against West Lindsey council?

In 2025-26 the ombudsman decided 12 complaints and enquiries about West Lindsey council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.0 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Lincolnshire County Council, which runs social care, schools and the roads, had 10 upheld of 22 investigated (an uphold rate of 45%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld0
Closed after first enquiries7
Sent back to the council to sort out first2
Advice given1
Invalid or incomplete1
All decided12
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning9
Bins, environment and public protection4
Benefits and tax2
Housing2
Other1
Adult social care0
Corporate and other services0
Education and children's services0
Highways and transport0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
North Lincolnshire2.3
Doncaster1.9
Lincoln1.0
West Lindsey1.0
Bassetlaw0.8