Crap Towns / North Lincolnshire / Ombudsman complaints

How often does the ombudsman find against North Lincolnshire council?

In 2025-26 the ombudsman decided 33 complaints and enquiries about North Lincolnshire council, investigated 7 and upheld 4. That's an uphold rate of 57%, against 85% for similar councils. Per 100,000 residents that's 2.3 upheld, against 5.6 for similar councils. It had already put things right in 25% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 2 cases, 2 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	4
Not upheld	3
Closed after first enquiries	17
Sent back to the council to sort out first	8
Advice given	0
Invalid or incomplete	1
All decided	33

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	14
Adult social care	8
Housing	6
Bins, environment and public protection	5
Benefits and tax	3
Planning	3
Highways and transport	2
Corporate and other services	1
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Kingston upon Hull	6.5
North East Lincolnshire	6.3
East Riding of Yorkshire	3.4
North Lincolnshire	2.3
Doncaster	1.9
West Lindsey	1.0