Crap Towns / Kingston upon Hull / Ombudsman complaints

How often does the ombudsman find against Kingston upon Hull council?

In 2025-26 the ombudsman decided 83 complaints and enquiries about Kingston upon Hull council, investigated 21 and upheld 18. That's an uphold rate of 86%, against 85% for similar councils. Per 100,000 residents that's 6.5 upheld, against 5.6 for similar councils. It had already put things right in 22% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 13 cases, 13 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	18
Not upheld	3
Closed after first enquiries	30
Sent back to the council to sort out first	23
Advice given	7
Invalid or incomplete	2
All decided	83

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	45
Adult social care	13
Housing	12
Benefits and tax	8
Corporate and other services	8
Bins, environment and public protection	7
Highways and transport	4
Planning	4
Other	2

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Kingston upon Hull	6.5
North East Lincolnshire	6.3
East Riding of Yorkshire	3.4
North Lincolnshire	2.3