Crap Towns / Wiltshire / Ombudsman complaints

How often does the ombudsman find against Wiltshire council?

In 2025-26 the ombudsman decided 103 complaints and enquiries about Wiltshire council, investigated 23 and upheld 19. That's an uphold rate of 83%, against 85% for similar councils. Per 100,000 residents that's 3.6 upheld, against 5.6 for similar councils. It had already put things right in 11% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 15 cases, 10 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld19
Not upheld4
Closed after first enquiries49
Sent back to the council to sort out first26
Advice given1
Invalid or incomplete4
All decided103
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services39
Adult social care33
Corporate and other services17
Planning15
Housing13
Highways and transport10
Bins, environment and public protection7
Benefits and tax0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Somerset9.5
Bath and North East Somerset4.5
South Gloucestershire3.9
Wiltshire3.6
Swindon2.5
West Berkshire2.4
Vale of White Horse2.0
Cotswold1.1
Stroud0.8
Test Valley0.7
Basingstoke and Deane0.0