Crap Towns / Basingstoke and Deane / Ombudsman complaints

How often does the ombudsman find against Basingstoke and Deane council?

In 2025-26 the ombudsman decided 9 complaints and enquiries about Basingstoke and Deane council and investigated none. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Hampshire County Council, which runs social care, schools and the roads, had 37 upheld of 44 investigated (an uphold rate of 84%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	0
Not upheld	0
Closed after first enquiries	6
Sent back to the council to sort out first	3
Advice given	0
Invalid or incomplete	0
All decided	9

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Planning	6
Bins, environment and public protection	2
Housing	2
Benefits and tax	1
Corporate and other services	1
Highways and transport	1
Adult social care	0
Education and children's services	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Wokingham	8.0
Reading	3.8
Wiltshire	3.6
East Hampshire	3.1
West Berkshire	2.4
Test Valley	0.7
Basingstoke and Deane	0.0
Hart	0.0
Winchester	0.0