Crap Towns / Reading / Ombudsman complaints

How often does the ombudsman find against Reading council?

In 2025-26 the ombudsman decided 51 complaints and enquiries about Reading council, investigated 8 and upheld 7. That's an uphold rate of 88%, against 85% for similar councils. Per 100,000 residents that's 3.8 upheld, against 5.6 for similar councils. It had already put things right in 14% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 8 cases, 6 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld7
Not upheld1
Closed after first enquiries26
Sent back to the council to sort out first12
Advice given3
Invalid or incomplete2
All decided51
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services26
Housing10
Adult social care7
Highways and transport7
Benefits and tax5
Bins, environment and public protection5
Planning5
Corporate and other services3
Other3
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Wokingham8.0
Reading3.8
West Berkshire2.4
South Oxfordshire0.6