Crap Towns / Wokingham / Ombudsman complaints

How often does the ombudsman find against Wokingham council?

In 2025-26 the ombudsman decided 64 complaints and enquiries about Wokingham council, investigated 17 and upheld 15. That's an uphold rate of 88%, against 85% for similar councils. Per 100,000 residents that's 8.0 upheld, against 5.6 for similar councils. It had already put things right in 0% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 15 cases, 14 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld15
Not upheld2
Closed after first enquiries25
Sent back to the council to sort out first19
Advice given1
Invalid or incomplete2
All decided64
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services28
Highways and transport10
Adult social care9
Housing8
Bins, environment and public protection5
Planning5
Benefits and tax1
Corporate and other services1
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Wokingham8.0
Bracknell Forest7.6
Windsor and Maidenhead7.5
Reading3.8
West Berkshire2.4
South Oxfordshire0.6
Hart0.0