Crap Towns / Bracknell Forest / Ombudsman complaints

How often does the ombudsman find against Bracknell Forest council?

In 2025-26 the ombudsman decided 54 complaints and enquiries about Bracknell Forest council, investigated 16 and upheld 10. That's an uphold rate of 63%, against 85% for similar councils. Per 100,000 residents that's 7.6 upheld, against 5.6 for similar councils. It had already put things right in 20% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 7 cases, 7 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld10
Not upheld6
Closed after first enquiries24
Sent back to the council to sort out first12
Advice given0
Invalid or incomplete2
All decided54
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services19
Adult social care11
Housing7
Corporate and other services6
Planning5
Benefits and tax4
Bins, environment and public protection2
Highways and transport2
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Wokingham8.0
Bracknell Forest7.6
Windsor and Maidenhead7.5
Surrey Heath1.1
Hart0.0
Rushmoor0.0