Crap Towns / Windsor and Maidenhead / Ombudsman complaints

How often does the ombudsman find against Windsor and Maidenhead council?

In 2025-26 the ombudsman decided 56 complaints and enquiries about Windsor and Maidenhead council, investigated 13 and upheld 12. That's an uphold rate of 92%, against 85% for similar councils. Per 100,000 residents that's 7.5 upheld, against 5.6 for similar councils. It had already put things right in 0% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 12 cases, 8 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	12
Not upheld	1
Closed after first enquiries	25
Sent back to the council to sort out first	16
Advice given	0
Invalid or incomplete	2
All decided	56

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	14
Bins, environment and public protection	9
Housing	9
Adult social care	8
Highways and transport	8
Planning	8
Corporate and other services	4
Benefits and tax	3
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Buckinghamshire	11.9
Slough	9.6
Wokingham	8.0
Bracknell Forest	7.6
Windsor and Maidenhead	7.5
Spelthorne	2.8
Runnymede	1.1
Surrey Heath	1.1