Crap Towns / Slough / Ombudsman complaints

How often does the ombudsman find against Slough council?

In 2025-26 the ombudsman decided 78 complaints and enquiries about Slough council, investigated 17 and upheld 16. That's an uphold rate of 94%, against 85% for similar councils. Per 100,000 residents that's 9.6 upheld, against 5.6 for similar councils. It had already put things right in 13% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 14 cases, 2 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld16
Not upheld1
Closed after first enquiries19
Sent back to the council to sort out first34
Advice given1
Invalid or incomplete7
All decided78
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing45
Education and children's services29
Benefits and tax11
Adult social care6
Bins, environment and public protection6
Highways and transport6
Corporate and other services2
Planning2
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Buckinghamshire11.9
Slough9.6
Windsor and Maidenhead7.5
Hillingdon6.1
Runnymede1.1