How often does the ombudsman find against Spelthorne council?
In 2025-26 the ombudsman decided 24 complaints and enquiries about Spelthorne council, investigated 3 and upheld 3. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 2.8 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 3 cases, 2 on time. Surrey County Council, which runs social care, schools and the roads, had 93 upheld of 105 investigated (an uphold rate of 89%).