How often does the ombudsman find against Hounslow council?
In 2025-26 the ombudsman decided 184 complaints and enquiries about Hounslow council, investigated 31 and upheld 26. That's an uphold rate of 84%, against 88% for similar councils. Per 100,000 residents that's 8.7 upheld, against 10.2 for similar councils. It had already put things right in 23% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 21 cases, 15 on time.