Crap Towns / Stroud / Ombudsman complaints

How often does the ombudsman find against Stroud council?

In 2025-26 the ombudsman decided 17 complaints and enquiries about Stroud council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 0.8 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Gloucestershire County Council, which runs social care, schools and the roads, had 27 upheld of 30 investigated (an uphold rate of 90%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld0
Closed after first enquiries13
Sent back to the council to sort out first2
Advice given1
Invalid or incomplete0
All decided17
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing7
Benefits and tax3
Bins, environment and public protection2
Planning2
Corporate and other services1
Other1
Adult social care0
Education and children's services0
Highways and transport0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
South Gloucestershire3.9
Wiltshire3.6
Cotswold1.1
Forest of Dean1.1
Tewkesbury1.0
Stroud0.8
Gloucester0.0