Crap Towns / Gloucester / Ombudsman complaints

How often does the ombudsman find against Gloucester council?

In 2025-26 the ombudsman decided 11 complaints and enquiries about Gloucester council and investigated none. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Gloucestershire County Council, which runs social care, schools and the roads, had 27 upheld of 30 investigated (an uphold rate of 90%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld0
Closed after first enquiries6
Sent back to the council to sort out first4
Advice given0
Invalid or incomplete1
All decided11
What people complained about, 2025-26
ServiceComplaints and enquiries received
Corporate and other services5
Benefits and tax4
Bins, environment and public protection4
Housing3
Highways and transport1
Planning1
Adult social care0
Education and children's services0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Forest of Dean1.1
Tewkesbury1.0
Cheltenham0.8
Stroud0.8
Gloucester0.0