Crap Towns / New Forest / Ombudsman complaints

How often does the ombudsman find against New Forest council?

In 2025-26 the ombudsman decided 15 complaints and enquiries about New Forest council, investigated 3 and upheld 2. That's an uphold rate of 67%, against 74% for similar councils. Per 100,000 residents that's 1.1 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 2 cases, 2 on time. Hampshire County Council, which runs social care, schools and the roads, had 37 upheld of 44 investigated (an uphold rate of 84%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld2
Not upheld1
Closed after first enquiries8
Sent back to the council to sort out first2
Advice given0
Invalid or incomplete2
All decided15
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing7
Bins, environment and public protection6
Corporate and other services6
Planning2
Benefits and tax1
Other1
Adult social care0
Education and children's services0
Highways and transport0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Dorset9.2
Isle of Wight7.8
Bournemouth, Christchurch and Poole4.9
Southampton3.9
New Forest1.1
Eastleigh0.7
Test Valley0.7
Fareham0.0