Crap Towns / Eastleigh / Ombudsman complaints

How often does the ombudsman find against Eastleigh council?

In 2025-26 the ombudsman decided 20 complaints and enquiries about Eastleigh council, investigated 2 and upheld 1. That's an uphold rate of 50%, against 74% for similar councils. Per 100,000 residents that's 0.7 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Hampshire County Council, which runs social care, schools and the roads, had 37 upheld of 44 investigated (an uphold rate of 84%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld1
Closed after first enquiries12
Sent back to the council to sort out first5
Advice given0
Invalid or incomplete1
All decided20
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing13
Benefits and tax5
Bins, environment and public protection5
Corporate and other services1
Highways and transport1
Planning1
Adult social care0
Education and children's services0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Southampton3.9
New Forest1.1
Eastleigh0.7
Test Valley0.7
Fareham0.0
Winchester0.0