Crap Towns / Isle of Wight / Ombudsman complaints

How often does the ombudsman find against Isle of Wight council?

In 2025-26 the ombudsman decided 72 complaints and enquiries about Isle of Wight council, investigated 15 and upheld 11. That's an uphold rate of 73%, against 85% for similar councils. Per 100,000 residents that's 7.8 upheld, against 5.6 for similar councils. It had already put things right in 9% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 9 cases, 7 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld11
Not upheld4
Closed after first enquiries42
Sent back to the council to sort out first13
Advice given0
Invalid or incomplete2
All decided72
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services32
Planning13
Benefits and tax10
Corporate and other services8
Highways and transport8
Adult social care7
Bins, environment and public protection6
Housing2
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Isle of Wight7.8
Portsmouth5.6
Bournemouth, Christchurch and Poole4.9
Gosport1.2
New Forest1.1
Havant0.8
Eastleigh0.7
Fareham0.0