Crap Towns / Portsmouth / Ombudsman complaints

How often does the ombudsman find against Portsmouth council?

In 2025-26 the ombudsman decided 56 complaints and enquiries about Portsmouth council, investigated 13 and upheld 12. That's an uphold rate of 92%, against 85% for similar councils. Per 100,000 residents that's 5.6 upheld, against 5.6 for similar councils. It had already put things right in 17% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 9 cases, 7 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld12
Not upheld1
Closed after first enquiries25
Sent back to the council to sort out first15
Advice given1
Invalid or incomplete2
All decided56
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services22
Highways and transport11
Adult social care8
Planning8
Housing6
Bins, environment and public protection5
Corporate and other services5
Benefits and tax1
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Isle of Wight7.8
Portsmouth5.6
East Hampshire3.1
Gosport1.2
Havant0.8
Fareham0.0
Winchester0.0