Crap Towns / Dorset / Ombudsman complaints

How often does the ombudsman find against Dorset council?

In 2025-26 the ombudsman decided 143 complaints and enquiries about Dorset council, investigated 44 and upheld 36. That's an uphold rate of 82%, against 85% for similar councils. Per 100,000 residents that's 9.2 upheld, against 5.6 for similar councils. It had already put things right in 11% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 36 cases, 31 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld36
Not upheld8
Closed after first enquiries60
Sent back to the council to sort out first25
Advice given2
Invalid or incomplete12
All decided143
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services88
Planning20
Benefits and tax17
Adult social care15
Corporate and other services13
Housing10
Highways and transport8
Bins, environment and public protection7
Other3
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Somerset9.5
Dorset9.2
Bournemouth, Christchurch and Poole4.9
Bath and North East Somerset4.5
Wiltshire3.6
East Devon2.5
New Forest1.1