Crap Towns / East Devon / Ombudsman complaints

How often does the ombudsman find against East Devon council?

In 2025-26 the ombudsman decided 25 complaints and enquiries about East Devon council, investigated 5 and upheld 4. That's an uphold rate of 80%, against 74% for similar councils. Per 100,000 residents that's 2.5 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 3 cases, 1 on time. Devon County Council, which runs social care, schools and the roads, had 46 upheld of 57 investigated (an uphold rate of 81%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld4
Not upheld1
Closed after first enquiries10
Sent back to the council to sort out first7
Advice given2
Invalid or incomplete1
All decided25
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning12
Housing9
Benefits and tax4
Corporate and other services3
Bins, environment and public protection1
Adult social care0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Somerset9.5
Dorset9.2
Torbay4.3
East Devon2.5
Mid Devon2.4
Exeter0.7
Teignbridge0.0