Crap Towns / Hackney / Ombudsman complaints

How often does the ombudsman find against Hackney council?

In 2025-26 the ombudsman decided 188 complaints and enquiries about Hackney council, investigated 31 and upheld 31. That's an uphold rate of 100%, against 88% for similar councils. Per 100,000 residents that's 11.6 upheld, against 10.2 for similar councils. It had already put things right in 23% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 20 cases, 13 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld31
Not upheld0
Closed after first enquiries77
Sent back to the council to sort out first53
Advice given19
Invalid or incomplete8
All decided188
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing109
Benefits and tax38
Education and children's services28
Adult social care23
Highways and transport20
Bins, environment and public protection17
Corporate and other services12
Other4
Planning4
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Haringey19.3
Waltham Forest16.1
Southwark14.6
Redbridge14.0
Camden12.4
Islington12.1
Hackney11.6
Tower Hamlets9.3
Newham8.8
Westminster8.6
City of London0.0