Crap Towns / Newham / Ombudsman complaints

How often does the ombudsman find against Newham council?

In 2025-26 the ombudsman decided 270 complaints and enquiries about Newham council, investigated 39 and upheld 33. That's an uphold rate of 85%, against 88% for similar councils. Per 100,000 residents that's 8.8 upheld, against 10.2 for similar councils. It had already put things right in 15% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 31 cases, 17 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld33
Not upheld6
Closed after first enquiries75
Sent back to the council to sort out first127
Advice given15
Invalid or incomplete14
All decided270
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing101
Benefits and tax58
Highways and transport47
Education and children's services45
Bins, environment and public protection34
Adult social care31
Other6
Corporate and other services4
Planning4
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Waltham Forest16.1
Lewisham14.9
Southwark14.6
Redbridge14.0
Hackney11.6
Tower Hamlets9.3
Newham8.8
Barking and Dagenham8.6
Greenwich5.3
Epping Forest3.6
City of London0.0