Crap Towns / City of London / Ombudsman complaints

How often does the ombudsman find against City of London council?

In 2025-26 the ombudsman decided 5 complaints and enquiries about City of London council and investigated none. Per 100,000 residents that's 0.0 upheld, against 10.2 for similar councils. Told to put things right, it did in 100% of 1 case, 0 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	0
Not upheld	0
Closed after first enquiries	2
Sent back to the council to sort out first	2
Advice given	1
Invalid or incomplete	0
All decided	5

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Benefits and tax	2
Adult social care	1
Bins, environment and public protection	1
Highways and transport	1
Corporate and other services	0
Education and children's services	0
Housing	0
Other	0
Planning	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Haringey	19.3
Lambeth	18.9
Kensington and Chelsea	15.2
Lewisham	14.9
Southwark	14.6
Camden	12.4
Islington	12.1
Hackney	11.6
Tower Hamlets	9.3
Westminster	8.6
City of London	0.0