Crap Towns / Islington / Ombudsman complaints

How often does the ombudsman find against Islington council?

In 2025-26 the ombudsman decided 153 complaints and enquiries about Islington council, investigated 30 and upheld 27. That's an uphold rate of 90%, against 88% for similar councils. Per 100,000 residents that's 12.1 upheld, against 10.2 for similar councils. It had already put things right in 22% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 21 cases, 16 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld27
Not upheld3
Closed after first enquiries68
Sent back to the council to sort out first34
Advice given12
Invalid or incomplete9
All decided153
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing90
Adult social care28
Education and children's services28
Highways and transport24
Benefits and tax17
Bins, environment and public protection17
Corporate and other services7
Other4
Planning4
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Haringey19.3
Waltham Forest16.1
Kensington and Chelsea15.2
Southwark14.6
Camden12.4
Islington12.1
Hackney11.6
Hammersmith and Fulham10.6
Tower Hamlets9.3
Westminster8.6
City of London0.0