Crap Towns / Hammersmith and Fulham / Ombudsman complaints

How often does the ombudsman find against Hammersmith and Fulham council?

In 2025-26 the ombudsman decided 149 complaints and enquiries about Hammersmith and Fulham council, investigated 26 and upheld 20. That's an uphold rate of 77%, against 88% for similar councils. Per 100,000 residents that's 10.6 upheld, against 10.2 for similar councils. It had already put things right in 25% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 15 cases, 14 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	20
Not upheld	6
Closed after first enquiries	67
Sent back to the council to sort out first	39
Advice given	13
Invalid or incomplete	4
All decided	149

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Housing	66
Highways and transport	23
Adult social care	20
Education and children's services	20
Benefits and tax	12
Planning	9
Bins, environment and public protection	7
Corporate and other services	6
Other	1

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Lambeth	18.9
Kensington and Chelsea	15.2
Camden	12.4
Hammersmith and Fulham	10.6
Brent	10.5
Ealing	9.6
Westminster	8.6
Merton	5.0
Wandsworth	4.4
Richmond upon Thames	3.6
City of London	0.0