How often does the ombudsman find against Merton council?
In 2025-26 the ombudsman decided 98 complaints and enquiries about Merton council, investigated 12 and upheld 11. That's an uphold rate of 92%, against 88% for similar councils. Per 100,000 residents that's 5.0 upheld, against 10.2 for similar councils. It had already put things right in 0% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 4 cases, 3 on time.