Crap Towns / Lambeth / Ombudsman complaints

How often does the ombudsman find against Lambeth council?

In 2025-26 the ombudsman decided 349 complaints and enquiries about Lambeth council, investigated 67 and upheld 60. That's an uphold rate of 90%, against 88% for similar councils. Per 100,000 residents that's 18.9 upheld, against 10.2 for similar councils. It had already put things right in 5% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 57 cases, 34 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld60
Not upheld7
Closed after first enquiries112
Sent back to the council to sort out first129
Advice given30
Invalid or incomplete11
All decided349
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing198
Highways and transport60
Education and children's services50
Benefits and tax43
Bins, environment and public protection36
Adult social care25
Corporate and other services22
Planning7
Other6
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Lambeth18.9
Kensington and Chelsea15.2
Lewisham14.9
Southwark14.6
Islington12.1
Hammersmith and Fulham10.6
Tower Hamlets9.3
Westminster8.6
Merton5.0
Wandsworth4.4
City of London0.0