Crap Towns / Lewisham / Ombudsman complaints

How often does the ombudsman find against Lewisham council?

In 2025-26 the ombudsman decided 215 complaints and enquiries about Lewisham council, investigated 52 and upheld 45. That's an uphold rate of 87%, against 88% for similar councils. Per 100,000 residents that's 14.9 upheld, against 10.2 for similar councils. It had already put things right in 9% of upheld cases, against 14% for similar councils. Told to put things right, it did in 97% of 38 cases, 23 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld45
Not upheld7
Closed after first enquiries75
Sent back to the council to sort out first62
Advice given9
Invalid or incomplete17
All decided215
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing105
Education and children's services50
Adult social care35
Bins, environment and public protection27
Benefits and tax26
Highways and transport20
Planning7
Corporate and other services4
Other2
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Lambeth18.9
Lewisham14.9
Bromley14.6
Southwark14.6
Croydon10.3
Tower Hamlets9.3
Newham8.8
Greenwich5.3
Wandsworth4.4
Bexley2.3
City of London0.0