Crap Towns / Bexley / Ombudsman complaints

How often does the ombudsman find against Bexley council?

In 2025-26 the ombudsman decided 75 complaints and enquiries about Bexley council, investigated 8 and upheld 6. That's an uphold rate of 75%, against 88% for similar councils. Per 100,000 residents that's 2.3 upheld, against 10.2 for similar councils. It had already put things right in 33% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 4 cases, 3 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld6
Not upheld2
Closed after first enquiries40
Sent back to the council to sort out first23
Advice given0
Invalid or incomplete4
All decided75
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services29
Housing19
Adult social care12
Benefits and tax8
Highways and transport8
Planning5
Bins, environment and public protection4
Corporate and other services3
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Newham8.8
Thurrock8.8
Barking and Dagenham8.6
Greenwich5.3
Dartford2.4
Bexley2.3
Sevenoaks1.6