Crap Towns / Greenwich / Ombudsman complaints

How often does the ombudsman find against Greenwich council?

In 2025-26 the ombudsman decided 154 complaints and enquiries about Greenwich council, investigated 20 and upheld 16. That's an uphold rate of 80%, against 88% for similar councils. Per 100,000 residents that's 5.3 upheld, against 10.2 for similar councils. It had already put things right in 19% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 11 cases, 7 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld16
Not upheld4
Closed after first enquiries68
Sent back to the council to sort out first49
Advice given12
Invalid or incomplete5
All decided154
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing68
Education and children's services25
Highways and transport25
Bins, environment and public protection19
Adult social care17
Corporate and other services16
Benefits and tax15
Planning8
Other3
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Lewisham14.9
Bromley14.6
Southwark14.6
Hackney11.6
Tower Hamlets9.3
Newham8.8
Barking and Dagenham8.6
Greenwich5.3
Bexley2.3
Sevenoaks1.6
City of London0.0