Crap Towns / Southwark / Ombudsman complaints

How often does the ombudsman find against Southwark council?

In 2025-26 the ombudsman decided 279 complaints and enquiries about Southwark council, investigated 48 and upheld 46. That's an uphold rate of 96%, against 88% for similar councils. Per 100,000 residents that's 14.6 upheld, against 10.2 for similar councils. It had already put things right in 15% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 42 cases, 31 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld46
Not upheld2
Closed after first enquiries124
Sent back to the council to sort out first65
Advice given25
Invalid or incomplete17
All decided279
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing190
Education and children's services41
Highways and transport37
Benefits and tax34
Adult social care28
Bins, environment and public protection24
Corporate and other services16
Planning8
Other2
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Lambeth18.9
Kensington and Chelsea15.2
Lewisham14.9
Southwark14.6
Islington12.1
Hackney11.6
Tower Hamlets9.3
Westminster8.6
Greenwich5.3
Wandsworth4.4
City of London0.0