Crap Towns / Bromley / Ombudsman complaints

How often does the ombudsman find against Bromley council?

In 2025-26 the ombudsman decided 179 complaints and enquiries about Bromley council, investigated 54 and upheld 49. That's an uphold rate of 91%, against 88% for similar councils. Per 100,000 residents that's 14.6 upheld, against 10.2 for similar councils. It had already put things right in 2% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 49 cases, 27 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld49
Not upheld5
Closed after first enquiries69
Sent back to the council to sort out first48
Advice given1
Invalid or incomplete7
All decided179
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services75
Housing41
Benefits and tax31
Adult social care25
Planning15
Bins, environment and public protection14
Highways and transport8
Corporate and other services7
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Lewisham14.9
Bromley14.6
Southwark14.6
Croydon10.3
Greenwich5.3
Bexley2.3
Sevenoaks1.6
Tandridge0.0