How often does the ombudsman find against Croydon council?
In 2025-26 the ombudsman decided 281 complaints and enquiries about Croydon council, investigated 47 and upheld 42. That's an uphold rate of 89%, against 88% for similar councils. Per 100,000 residents that's 10.3 upheld, against 10.2 for similar councils. It had already put things right in 14% of upheld cases, against 14% for similar councils. Told to put things right, it did in 100% of 35 cases, 20 on time.