Crap Towns / Reigate and Banstead / Ombudsman complaints

How often does the ombudsman find against Reigate and Banstead council?

In 2025-26 the ombudsman decided 13 complaints and enquiries about Reigate and Banstead council, investigated 1 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Surrey County Council, which runs social care, schools and the roads, had 93 upheld of 105 investigated (an uphold rate of 89%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	0
Not upheld	1
Closed after first enquiries	5
Sent back to the council to sort out first	5
Advice given	0
Invalid or incomplete	2
All decided	13

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Benefits and tax	11
Bins, environment and public protection	3
Housing	3
Planning	3
Corporate and other services	2
Highways and transport	1
Adult social care	0
Education and children's services	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Croydon	10.3
Kingston upon Thames	8.1
Sutton	3.7
Epsom and Ewell	2.4
Mole Valley	2.3
Sevenoaks	1.6
Mid Sussex	0.6
Crawley	0.0
Reigate and Banstead	0.0
Tandridge	0.0