Crap Towns / Mid Sussex / Ombudsman complaints

How often does the ombudsman find against Mid Sussex council?

In 2025-26 the ombudsman decided 17 complaints and enquiries about Mid Sussex council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 0.6 upheld, against 1.0 for similar councils. It had already put things right in 100% of upheld cases, against 15% for similar councils. West Sussex County Council, which runs social care, schools and the roads, had 57 upheld of 61 investigated (an uphold rate of 93%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld0
Closed after first enquiries4
Sent back to the council to sort out first11
Advice given0
Invalid or incomplete1
All decided17
What people complained about, 2025-26
ServiceComplaints and enquiries received
Bins, environment and public protection10
Housing4
Planning4
Benefits and tax2
Corporate and other services1
Highways and transport1
Adult social care0
Education and children's services0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Brighton and Hove8.1
Lewes2.9
Sevenoaks1.6
Adur1.5
Mid Sussex0.6
Crawley0.0
Horsham0.0
Reigate and Banstead0.0
Tandridge0.0
Tunbridge Wells0.0
Wealden0.0