Crap Towns / Lewes / Ombudsman complaints

How often does the ombudsman find against Lewes council?

In 2025-26 the ombudsman decided 19 complaints and enquiries about Lewes council, investigated 3 and upheld 3. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 2.9 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 4 cases, 3 on time. East Sussex County Council, which runs social care, schools and the roads, had 31 upheld of 35 investigated (an uphold rate of 89%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld3
Not upheld0
Closed after first enquiries9
Sent back to the council to sort out first3
Advice given4
Invalid or incomplete0
All decided19
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing8
Benefits and tax7
Bins, environment and public protection5
Planning4
Corporate and other services2
Other1
Adult social care0
Education and children's services0
Highways and transport0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Brighton and Hove8.1
Eastbourne4.8
Lewes2.9
Adur1.5
Mid Sussex0.6
Wealden0.0