How often does the ombudsman find against Horsham council?
In 2025-26 the ombudsman decided 22 complaints and enquiries about Horsham council, investigated 1 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. West Sussex County Council, which runs social care, schools and the roads, had 57 upheld of 61 investigated (an uphold rate of 93%).