Crap Towns / Tunbridge Wells / Ombudsman complaints

How often does the ombudsman find against Tunbridge Wells council?

In 2025-26 the ombudsman decided 9 complaints and enquiries about Tunbridge Wells council, investigated 1 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Kent County Council, which runs social care, schools and the roads, had 58 upheld of 67 investigated (an uphold rate of 87%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld1
Closed after first enquiries5
Sent back to the council to sort out first3
Advice given0
Invalid or incomplete0
All decided9
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning5
Highways and transport4
Bins, environment and public protection3
Benefits and tax1
Corporate and other services1
Adult social care0
Education and children's services0
Housing0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Maidstone2.1
Sevenoaks1.6
Tonbridge and Malling1.5
Mid Sussex0.6
Tunbridge Wells0.0
Wealden0.0