Crap Towns / Tonbridge and Malling / Ombudsman complaints

How often does the ombudsman find against Tonbridge and Malling council?

In 2025-26 the ombudsman decided 13 complaints and enquiries about Tonbridge and Malling council, investigated 2 and upheld 2. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.5 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 2 cases, 1 on time. Kent County Council, which runs social care, schools and the roads, had 58 upheld of 67 investigated (an uphold rate of 87%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	2
Not upheld	0
Closed after first enquiries	8
Sent back to the council to sort out first	1
Advice given	0
Invalid or incomplete	2
All decided	13

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Planning	6
Housing	4
Benefits and tax	1
Bins, environment and public protection	1
Corporate and other services	1
Other	1
Adult social care	0
Education and children's services	0
Highways and transport	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Medway	7.9
Maidstone	2.1
Gravesham	1.8
Sevenoaks	1.6
Tonbridge and Malling	1.5
Tunbridge Wells	0.0